Terms and conditions of use 

FREQUENTLY ASKED QUESTIONS

 

Customer Service:

Please contact Customer Service to place orders or for enquiries or concerns.

 

Telephone (in Australia)

 

(61-8) 9562 1229 (8.30am to 5.30pm Western Australian Time Mon to Fri)

 

Please use this number for follow-ups, stock availability, product information, shipping, and any questions.

 

Mail Orders:

Please mail completed order form to:

 

KFD Group

PO Box 7

Joondalup WA 6919

 

Please note the following guidelines for mail orders. If it is an urgent order, please call the Customer Service Department for stock availability prior to sending your order. Please allow 24 hours for the processing of your order after we receive it.

 

Special Orders:

We have access to thousands of additional items not listed in our catalogue, please call and speak to a Customer Service representative. We will make every effort to meet all your diving needs. Special orders not listed in this catalogue are not returnable or refundable.

 

Our website ordering process is not secure, but if you prefer not to order over the Internet you can:

 

Order by Phone:

Fill out the order form & call us at (61-8) 9562 1229. We are ready to assist you at all times. If no one is available at the time of your call, please leave your name and number so that we can call you right back. Once you have left your message we will keep trying until we reach you.

 

Order by Mail:

Fill out the order form. Add up the cost of your purchases and add the cost of shipping and handling charges. Mail your order with a check, money order.

 

Order by Fax:

Fill out the order form. Add up the cost of your purchases and add the cost of shipping and handling charges. Fax your order with all the appropriate information included as to the method of payment to: Fax (61-8) 9562 1325. Be sure to include a phone number where you can be reached.

 

Order by Email:

Add up the cost of your purchases and add the cost of shipping and handling charges. Email your order with all the appropriate information included as to the method of payment to: kduck@kfd.com.au

 

Be sure to include a phone number where you can be reached.

 

Shipping & Handling:

Shipping/Handling charges for delivery inside Australia and outside Australia will be made at cost, and can be individually quoted. We will quote you by email if you request it.

 

Customer Responsibilty

 

Choose your items carefully as you do not have automatic right to return goods.

 

Check that your shipping detail are correct ,we accept no responsibilty for lost goods under this circumstance.

 

Check that your payment details are correct, we reserve the right to recover any bank or finance charges in this case from you the customer.

 

Import Duties and Sales Tax

 

Charges imposed by the  importing country are your responsibilty.We advise you contact your Customs department if you are concerned about these possible charges.

 

Return pollcy

 

Items you are not satisfied with,due to incorrect fitting,style or colour is not as you invisaged from on line information,can be returned for credit or exchanged if in mint condition.Items must be returned in 14 days and have not been used.

 

Shipping charges are non-refundable.Return and re shipping charges are at your cost .

 

Custom made,Made to order,special order items can not be returned or exchanged.

 

Payment:

We accept checks and money orders must be paid in Australian dollars only. Schools, libraries and universities may send a purchase order, after which we will send a pro-forma invoice for you to pay. Orders cannot be shipped C.O.D. or on account.

 

Pricing:

Prices are subject to change without notice. We will try to keep them as low as possible, passing the savings on to you, our customers.

 

G.S.T:

All prices displayed in the Australian products catalogue exclude GST (10%).

 

If you have questions, please call (61-8) 9562 1229. We will be glad to help you.